GoCardless - frequently asked questions

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1. IS THIS METHOD SECURE?

YES 100% GO CARDLESS ARE THE UKS NUMBER PROVIDER OF DIRECT DEBIT, SERVICING MORE COMPANIES THAN ANY OTHER IN THE UK. AND HAVE INVESTED MILLIONS IN TO SECURITY. YOU ARE ALSO COVERED BY THE DIRECT DEBIT GUARANTEE.

 

2. I DONT WANT TO PAY VIA GO CARDLESS?

THIS IS NO PROBLEM, WE HAVE 2 OTHER METHODS OF ACCEPTING PAYMENT. ONE IS CASH, AND THE OTHER IS TO SET UP A STANDING ORDER WITH YOUR BANK.

 

3. IF I SIGN UP TO GO CARDLESS WILL I GET CHARGED EVERY MONTH?

NO YOU WILL ONLY EVER GET CHARGED 5 DAYS AFTER WE HAVE VISITED YOUR PROPERTY AND ALL WORK IS COMPLETE.

 

4. I HAVE NOT HAD MY WINDOWS CLEANED THIS TIME AROUND, WILL I STILL HAVE TO PAY?

NO YOU WILL ONLY PAY WHEN WE HAVE BEEN TO CLEAN YOUR WINDOWS.

 

5. I AM HAVING BUILDING WORK DONE FOR THE NEXT 2 MONTHS, WILL I HAVE TO CANCEL MY DIRECT DEBIT?

NO YOU WILL NOT HAVE TO DO ANYTHING, AND YOU WILL ONLY GET CHARGED WHEN WE RETURN TO CLEAN YOUR WINDOWS AGAIN.

 

6. HOW WILL I KNOW WHEN YOU ARE GOING TO DEBIT MY ACCOUNT?

PAYMENT IS TAKEN 5 DAYS AFTER YOUR WINDOWS HAVE BEEN CLEANED, YOU WILL RECEIVE EVERY TIME A CONFIRMATION EMAIL EXPLAINING THE AGREED AMOUNT THAT IS DUE AND ALSO THE DATE THE FUNDS WILL BE COLLECTED.

 

7. IF YOU CAN'T ACCESS THE BACK OF MY PROPERTY, WILL I STILL GET CHARGED THE FULL AMOUNT PER WINDOW CLEAN?

NO YOU WILL ONLY GET CHARGED FOR THE WORK COMPLETED. SO IF WE ONLY CLEAN THE FRONT WINDOWS, THAT IS ALL YOU WILL PAY FOR.

 

8. CAN I CANCEL MY ACCOUNT WITH GO CARDLESS IF I STOP USING YOUR SERVICES?

YES YOU CAN, NO QUESTIONS ASKED

 

9. CAN YOU ACCEPT A ONE OFF PAYMENT VIA CARDLESS?

YES WE CAN, FOR OUR OTHER SERVICES WHICH INCLUDE GUTTER CLEARING/CLEANING GUTTER FASCIA AND SOFFIT CLEANING AND ALSO CONSERVATORY CLEANING.

 

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